Frequently Asked Questions
Everything you need to know about our curated collections and services.
What is your return policy for seasonal collections?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition releases may be final sale.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I ensure I am selecting the correct size?
Detailed size charts and fit notes are provided on each product page. As many of our brands feature unique silhouettes, we recommend comparing the measurements to a similar garment you already own.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement for any modification requests.
Are your products authentic?
Absolutely. Nepenthes is an authorized retailer for all brands we carry, sourcing products directly from the designers and official manufacturers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.